Terms of Service

EXR Roof Racks & Accessories
Effective Date: October 30, 2026

1. Overview

Welcome to EXR Roof Racks & Accessories ("EXR," "we," "us," or "our"). This website, https://exrroofracks.com, is operated by SMS Auto Parts, Co.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service and our applicable store policies.

If you do not agree to these terms, please do not use our website or services.

2. Products and Availability

We strive to provide accurate product descriptions, photographs, specifications, pricing, and availability information.

Product information may be updated or corrected without prior notice. We reserve the right to discontinue products, limit quantities, or cancel orders when necessary, subject to applicable law.

Product colors and appearances may vary slightly from images displayed on your screen.

3. Vehicle Fitment and Product Compatibility

Customers are responsible for reviewing product descriptions, vehicle fitment requirements, installation instructions, and compatibility information before purchasing.

EXR products are designed for specific vehicles, roof configurations, accessories, and intended applications.

Fitment may vary depending on vehicle model, model year, roof type, factory equipment, aftermarket modifications, and other installed accessories.

If you are uncertain about compatibility, please contact EXR before purchasing.

4. Installation and Product Use

Customers are responsible for ensuring products are properly installed, maintained, and used according to the applicable installation instructions and manufacturer specifications.

Installation should be performed by a qualified individual familiar with the vehicle and product.

Customers must observe all applicable vehicle load ratings, product load ratings, weight distribution requirements, and operating restrictions.

Roof racks, rooftop tents, kayak carriers, and related accessories must be securely installed and inspected periodically.

Improper installation, overloading, modification, or misuse may cause product failure, vehicle damage, personal injury, or other losses.

Nothing in these terms excludes liability that cannot legally be excluded.

5. Orders and Payment

All orders are subject to acceptance, product availability, and payment authorization.

Prices are displayed in U.S. dollars unless otherwise indicated.

Applicable taxes, shipping charges, and other disclosed fees will be calculated during checkout.

We reserve the right to correct pricing or product information errors. If an error affects an order already placed, we will contact you before proceeding with a material change or provide an appropriate cancellation or refund option.

6. Shipping and Delivery

Shipping methods, costs, and estimated delivery times are provided during checkout or through our published Shipping Policy.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Shipping availability may vary by product, destination, and fulfillment provider.

Customers are responsible for providing accurate shipping information and promptly notifying us of any delivery concerns.

Risk of loss and responsibility for goods will be determined according to applicable law.

7. Returns and Refunds

Returns, refunds, exchanges, restocking fees, and return shipping responsibilities are governed by our published Return & Refund Policy.

Please review that policy before placing an order.

8. Product Warranties

EXR-manufactured products are covered by the applicable EXR limited manufacturer warranty.

Warranty coverage, exclusions, claim procedures, and remedies are described in the applicable warranty documentation.

Products manufactured by third parties may be subject to their respective manufacturers' warranties.

Nothing in these Terms of Service limits non-waivable consumer rights.

9. Website Content and Intellectual Property

All EXR trademarks, logos, product names, photographs, drawings, product descriptions, installation instructions, and other original website content are owned by or licensed to SMS Auto Parts, Co. or their respective rights holders.

Website content may not be reproduced, distributed, modified, or used commercially without prior written authorization, except as permitted by law.

Authorized EXR dealers may use approved product information and marketing materials in accordance with applicable dealer agreements and brand guidelines.

10. Prohibited Uses

You agree not to use this website to:

• Engage in unlawful or fraudulent activities.

• Interfere with website security or functionality.

• Submit false or misleading information.

• Infringe intellectual property or other legal rights.

• Introduce malicious software or attempt unauthorized access to our systems.

We may restrict access or decline transactions involving suspected misuse, subject to applicable law.

11. Third-Party Products and Services

Our website may offer products manufactured or fulfilled by third parties, including suppliers participating through Shopify Collective.

Third-party products may have separate specifications, warranty terms, shipping arrangements, and return requirements.

We may also provide links to external websites for customer convenience. We are not responsible for the content or practices of websites that we do not operate.

12. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, the website and its informational content are provided without guarantees of uninterrupted availability or freedom from errors.

To the extent permitted by applicable law, SMS Auto Parts, Co. is not responsible for indirect, incidental, special, or consequential damages arising from website use or commercial transactions.

These limitations do not apply where prohibited by law, including liability that cannot legally be excluded for defective products, personal injury, fraud, or other protected claims.

Nothing in these terms limits any express written product warranty or statutory consumer protection.

13. Privacy

Our collection and use of personal information are described in our published Privacy Policy.

Payment transactions are processed through Shopify and applicable payment service providers.

14. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our products, operations, legal requirements, or website services.

The updated terms will be posted on this website with a revised effective date.

Changes will not retroactively alter completed purchases where prohibited by law.

15. Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania, United States, without overriding any mandatory consumer protection laws applicable to a transaction.

16. Contact Information

SMS Auto Parts, Co.
Operating as EXR Roof Racks & Accessories
915 Miller Avenue
Croydon, PA 19021
United States

Email: support@smsparts.com
Phone: 215-310-1917
Website: https://exrroofracks.com

For questions regarding these Terms of Service, please contact us using the information above.