Canadian Shipping Policy

Canada Shipping Policy: Duties & Taxes Prepaid (DDP)

Canadian orders ship DDP (Delivered Duty Paid).

  • No surprise brokerage/COD fees upon delivery.
  • Duties are typically $0 for our USA-made products under CUSMA/USMCA eligibility.
  • Taxes (GST/HST and, where applicable, QST/PST) are included at checkout for a smooth delivery.

What You Pay (and When)

  • At checkout: You’ll see the full order total including applicable Canadian taxes.
  • At delivery: You should not be asked to pay additional carrier fees on DDP shipments.

Duties vs. Taxes (Quick Explanation)

  • Customs duty: A tariff based on product classification. For many of our products made in the USA, duty is typically 0% under CUSMA/USMCA.
  • Import/sales taxes: Canada may apply GST/HST and some provinces apply PST/QST. These are taxes (not duties) and are handled up-front with DDP shipping.

How DDP Works

With DDP shipping, the carrier clears the package through Canadian customs and remits any applicable import taxes on our behalf, so you don’t deal with surprise charges.

  • Preferred carrier for Canada: DHL Express (fast, reliable DDP).
  • Tracking: Provided on all shipments.

Important Notes

  • Made in USA: Many EXR products are manufactured in the United States.
  • CUSMA/USMCA: A Certification of Origin is available for qualifying products if needed (especially for B2B).
  • Accuracy matters: Taxes and clearance rely on correct shipping addresses and product data.

For Canadian B2B / Resellers

We support Canadian wholesale and reseller partners with DDP shipping so receiving teams avoid unexpected carrier charges.

  • DDP shipping: Helps eliminate surprise brokerage/collection fees.
  • CUSMA/USMCA documentation: Available for qualifying products on request.
  • Account details: If you are an authorized reseller in Canada and you have GST/HST and/or provincial tax numbers we setup your account so you do not pay GST/HST when purchasing from our website.  

FAQ

Will I pay anything at delivery?

On DDP shipments, you should not be asked to pay additional duties, taxes, or carrier brokerage at delivery. If you are asked, contact us immediately with the carrier notice and tracking number.

Why do I sometimes see “duties and import taxes” even with $0 duty?

Even when customs duty is 0% under CUSMA/USMCA eligibility, Canada can still apply GST/HST and in some provinces PST/QST. DDP means those are handled up-front.

Do you ship to PO Boxes?

Express carriers typically require a physical address. If you only have a PO Box, contact us and we’ll help find the best option.

Returns from Canada

Returns are handled case-by-case due to cross-border logistics. Please contact support before returning an item so we can issue the correct instructions.  Our goal is to get great products to great customers - we do everything we can to help. 

Need help?

Email us at support@smsparts.com with your order number and any questions.  We are also available during normal business hours on the website Chat.

Note: Tax rules can vary by province and by transaction type (consumer vs. business). This page is informational and not tax advice.