Contact Information

EXR Roof Racks & Accessories
Made by SMS Auto Parts, Co.

We are here to help with product selection, vehicle compatibility, installation questions, orders, shipping, returns, and warranty support.

Customer Service

Email: support@smsparts.com
Phone: 215-310-1917

Website: https://exrroofracks.com

Business Address

SMS Auto Parts, Co.
EXR Roof Racks & Accessories
915 Miller Avenue
Croydon, PA 19021
United States

Order Support

For questions about an existing order, please include your order number and the name or email address associated with your purchase.

For product compatibility or installation questions, please provide your vehicle's make, model, year, and roof configuration, along with the EXR product number when available.

Returns and Warranty Claims

For return requests, damaged shipments, missing components, or warranty assistance, please contact us by email before returning merchandise.

All returns require prior authorization. Please refer to our published Return & Refund Policy for complete instructions.

Please do not send returns to our business address without first obtaining a Return Merchandise Authorization (RMA) and return shipping instructions.