Shipping Policy

EXR Roof Racks & Accessories
Effective Date: October 30, 2026

1. Shipping Overview

EXR Roof Racks & Accessories ships roof racks, crossbars, mounting accessories, kayak carriers, and related products to customers in the United States and eligible international destinations.

Shipping costs and available delivery methods vary depending on the products ordered, package size, weight, shipping destination, and fulfillment location.

The shipping rates displayed at checkout are the applicable rates for your order.

2. Domestic Shipping — United States

We offer shipping throughout eligible destinations in the United States.

Shipping rates vary by product category and shipping requirements. Certain products have established flat-rate shipping charges, while others may have different rates.

For example, select two-crossbar roof rack packages currently have a standard shipping rate of $54 within the United States.

The actual shipping charge for your order will be displayed at checkout before payment.

3. Processing and Delivery Times

Orders are processed based on product availability and fulfillment requirements.

Estimated shipping and delivery times may vary by product, destination, and carrier.

For example, select two-crossbar roof rack packages currently display an estimated standard shipping time of 3–4 business days.

Delivery estimates shown at checkout are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Processing time, weekends, holidays, carrier delays, weather, and other circumstances may affect delivery.

4. International Shipping

International shipping is available to selected destinations, subject to product eligibility and available shipping services.

Depending on the destination, shipping options may include DHL Express, UPS, or USPS.

International shipping charges are generally calculated using carrier rates and may include handling adjustments.

Available services, delivery estimates, and total shipping charges are displayed during checkout.

Certain countries or regions may be unavailable for ordering depending on current Shopify Markets settings, shipping restrictions, or product eligibility.

5. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.

Where these charges are not expressly included in the checkout total or collected in advance, the customer is responsible for paying them.

Some shipping services may offer prepaid duties and taxes when available and selected during checkout.

Customers are responsible for reviewing applicable import requirements before ordering.

6. Multiple Products and Split Shipments

Orders containing multiple products may be fulfilled from different locations or shipped in separate packages.

Shipping charges may reflect the products, shipping profiles, and fulfillment arrangements associated with the order.

Customers will see applicable shipping options and charges during checkout.

When an order is shipped in multiple packages, tracking information may be provided separately for each shipment.

7. Order Tracking

When tracking information is available, it will be provided through the shipping confirmation email or order status page.

Tracking updates are managed by the shipping carrier and may take time to appear after shipment.

8. Incorrect Addresses and Delivery Problems

Customers are responsible for providing complete and accurate shipping information at checkout.

Please contact us promptly if you discover an error in your shipping address.

Once an order has shipped, address changes or delivery modifications may not be possible.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

If your shipment is delayed, lost, or incorrectly delivered, please contact us so we can assist with the carrier investigation and determine an appropriate resolution.

9. Damaged or Missing Merchandise

Please inspect your shipment upon delivery.

If merchandise arrives damaged, incomplete, or incorrect, contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the product and packaging when available.

We will review the issue and assist with an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Returns and Return Shipping

Customer-choice returns are subject to our published Return & Refund Policy.

Customers are generally responsible for return shipping costs for approved customer-choice returns.

Returns involving defective, damaged, or incorrectly shipped merchandise are handled separately.

11. Contact Information

EXR Roof Racks & Accessories
915 Miller Avenue
Croydon, PA 19021
United States

Email: support@smsparts.com
Phone: 215-310-1917
Website: https://exrroofracks.com

For questions about shipping charges, delivery options, or order status, please contact us before or after placing your order.